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I can´t install the Sony Reader software on my PC

Topic started on Jun 16, 2012 1:20 PM , last reply on Jun 22, 2012 10:29 AM

in Reader > Reader software & connectivity
zemaphore
zemaphore
2 posts since
Jun 16, 2012

I can not install the Sony Reader software on my PC (W7 64 bit), I turned off the firewall and shut down the virus program. InstallShield says "please wait" and I've done it for two hours!!??, but nothing happens with the installation. I connected my PRS T1 via USB and also tried with Reader Installer from Sony download site, but no, nothing's working. PLEASE HELP ME!

 

Z4 from Sweden


Tags: reader, software, prs-t1
  • Thalamus.
    Thalamus.
    Written on Jun 16, 2012 2:51 PM

    Hi zemaphore,

    welcome to Questions & Answers..

     

    I had a issue installing the updated reader software & this worked for me..

     

    First disconnect your Reader for your PC..

     

    Goto Control Panel & launch Device Manager

    In Device Manager click on the Processes tab

    Locate & select Reader Apphelper.exe in the list & click end task

    then do the same for Reader AppHelper.exe..

     

    Hopefully after ending those processes the reader software should install..


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  • zemaphore
    zemaphore
    2 posts since
    Jun 16, 2012
    Written on Jun 18, 2012 10:17 PM

    Thanks for your reply. No, unfortunately not, the only thing that was running was ReaderInstaller.exe * 32. Reader Apphelper.exe was not in the processes list.

    In the program list it says it is running but nothing happens..

    (I have admin rights on your computer).

     

    Additional:

    I tried to install the Reader software were on my notebook running Windows XP and the installation worked, very strange. But not on my W7 computers.


     

    Message was edited by: zemaphore

     


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  • Jeanphilo1
    Jeanphilo1
    1 posts since
    Jun 21, 2012
    Written on Jun 22, 2012 10:29 AM

    I sympathise with you Zemaphore. Installation is frustratingly bizarre; "it" keeps aking for ID ABOBE which I should approve somewhere on the website which I cannot access! Snake biting its tail, isn't it? Anyone could solve this?


    • Reply

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