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PLEASE HELP!!

Topic started on Aug 5, 2012 4:08 PM , last reply on Aug 9, 2012 12:35 AM

in Reader > Reader software & connectivity
helen80b
helen80b
2 posts since
Aug 5, 2012

My Ereader PRS T1 is stuck on the 'sleep mode' screen... Won't turn off or reset. Also tried to plug into laptop but software not detected.... AAAARRRGGGHHH!!


  • sehuxle
    sehuxle
    196 posts since
    Nov 28, 2011
    Written on Aug 5, 2012 4:30 PM

    You may need to do a hard reset, but this will erase all the data on the reader. So a bit of a last resort

     

    I suggest you leave it charge overnight, use a wall charger not via your PC. It may wake up, if not try a soft reset, if that fails then you may need to do the hard reset.


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  • carpetmojo
    carpetmojo
    595 posts since
    Dec 26, 2010
    Written on Aug 6, 2012 12:06 AM

    And if that doesn't work, sling it back at the sellers under the Sale of Goods Act. Your contract is with the seller, and it is their responsibility to replace it if not fit for purpose, within "a reasonable time" - usually at least 12 months. This over-rides any warranty given with the device - which are usually designed to try to muddy the waters, not to help the customer !

    Incidentally, their legal responsibility is not fullfiled by telling you to send it to Sony - they should do this, and any charges shoud be covered by them.


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  • helen80b
    helen80b
    2 posts since
    Aug 5, 2012
    Written on Aug 6, 2012 5:53 PM

    Thanks for the advice. I left it plugged in overnight and it was fine this morning.... obviously my battery must've been completely flat (which it never has been before!).... D'oh!

    Problem solved and I'm much happier


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  • sehuxle
    sehuxle
    196 posts since
    Nov 28, 2011
    Written on Aug 6, 2012 8:28 PM

    Glad it worked out for you

     

    To improve the battery life don't let it go totally flat and always use the wall charger.


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  • theleo11
    theleo11
    3 posts since
    Jul 28, 2012
    Written on Aug 7, 2012 8:42 AM

    what is the difrence b/w Wall charger and charged with PC https://imagicon.info/cat/12-13/greenquestionmark.gif


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  • sehuxle
    sehuxle
    196 posts since
    Nov 28, 2011
    Written on Aug 7, 2012 1:18 PM

    what is the difrence b/w Wall charger and charged with PC

     

    If the PC or laptop goes to sleep with the reader plugged in the reader will discharge.

     

    To best charge the reader fully it's preferable to leave it for a number of hours (overnight is good). PC's and laptops can fall asleep if left for a long time.


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  • carpetmojo
    carpetmojo
    595 posts since
    Dec 26, 2010
    Written on Aug 9, 2012 12:35 AM

    And only charge when it's down to 1-2 bars, don't keep "topping it up" before this, the batteries don't like it !


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