I've had one repair for the Vaio laptop and a couple of weeks over a year since the repair was done the hard disk has failed again.
The only recovery method for this device is the hidden recovery partition, which I can't access.
I now go on to contact support and they want 35p a minute to contact them for a device that has failed twice in 18 months.
How do I get recovery disks (since you cannot create them) for this second failed disk.
I refuse to line a company's pockets due to their rubbish product on a chargeable phone line and I certainly don't have time (at Christmas) to post them a letter.
This is terrible customer service and I will never ever buy a Sony Vaio again. The machine is not robust and they don't provide recovery media to alleviate calling them.
So, someone at Sony, take note and contact me to let me know what you're going to do about it. I don't mind replacing the HD since I am not incompetent but I want the disks for the Windows 7 licence that I have already paid for.
Now to find your facebook and twitter sites to post this on.