Uploading from the camera to the cloud does not start.
Select your camera.
When using ZV-1M2/ZV-1F/DSC-RX1RM3
If uploading from the camera to the cloud does not start, even when selecting [Cloud Connection] in the camera menu, check the following.
[Connecting to Cloud…] is not displayed on the camera screen.
- Public Wi-Fi that requires web authentication cannot be used. Make settings to use the Wi-Fi in your home or office, etc.
- If the camera is not linked with the cloud, follow the method described in "Linking the camera with the cloud" and establish the link.
- Check whether [The Upload to Creators' Cloud function is working.] is displayed under
(Cameras) → [Cloud Function] in Creators' App. If it is not displayed, check whether your camera is compatible, then link the camera to the cloud and select [Upload to Creators' Cloud] under [Cloud Function] to proceed to the settings screen.
- Check whether the camera has a stable connection with Wi-Fi. If
(Wi-Fi connected, communication status good) is displayed on the camera monitor, the connection with Wi-Fi is stable. If the signal strength is insufficient, move to a place with a stronger signal, etc.
- Accurately set the camera date and time (within ±5 minutes).
Uploading does not start even while [Connecting to Cloud…] is displayed on the camera screen
- It takes about 1 minute for uploading to start. When uploading is complete,
(Complete) is displayed in Creators' App and Creators' Cloud Web. If uploading does not start even after waiting for a bit, check whether
- Check that the file format and other settings for the images to be uploaded are correct by going to
- As the Creators' Cloud system was renewed in September 2024, you will not be able to upload to the cloud from your camera unless you migrate to the new system. Select [Cloud] under
(Storage) in Creators' App and follow the on-screen instructions to perform migration.
If connection is still not possible after trying the above
- Try connecting again later.
Using cameras other than those listed above
If uploading from the camera to the cloud does not start, check the following.
(Cloud) is not displayed on the camera monitor.
- Public Wi-Fi that requires web authentication cannot be used. Make settings to use the Wi-Fi in your home or office, etc.
- If the camera is not linked with the cloud, follow the method described in "Linking the camera with the cloud" and establish the link.
- Check that
(Network) → [Creators' Cloud] → [Cloud Connection] is [On] in the camera MENU.
- Check whether [The Upload to Creators' Cloud (or Ci Media Cloud) function is working.] is displayed under
An orange 
(Cloud & Error) is displayed on the camera monitor.
- Check whether the camera has a stable connection with Wi-Fi. If
- Accurately set the camera date and time (within ±5 minutes).
When uploading to Creators' Cloud, (Cloud) is displayed on the camera monitor, but 
(Communicating) is not displayed even when setting the power switch from OFF to ON
- It takes about 1 minute for uploading to start. When uploading is complete,
- Check that the file format and other settings for the images to be uploaded are correct by going to
- As the Creators' Cloud system was renewed in September 2024, you will not be able to upload to the cloud from your camera unless you migrate to the new system. Select [Cloud] under
When uploading to Ci Media Cloud, (Cloud) is displayed on the camera monitor, but (Communicating) is not displayed even after shooting
- It takes about 1 minute for uploading to start. The upload status can be checked using the image count (Number of images successfully transferred / Total number of images to transfer) on the Creators' App Cloud function screen.
- Check that the file format and other settings for the images to be uploaded are correct by going to
- Turn the camera power switch off and then on again.
If connection is still not possible after trying the above
- Try connecting again later.